Microsoft Dynamic 365 Fundamentals (CRM) is a powerful tool for organizing and analyzing customer data. Students will explore the customer capabilities of Dynamics 365 and will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations.
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We have delivered the Microsoft Dynamics 365 Fundamentals (CRM) program to over 1000+ professionals, focusing on practical, application-oriented learning. Our sessions are designed to be engaging, activity-based, and tailored to real-world challenges. With an average participant rating of 4.7/5, the program is consistently recognised for its clarity, relevance, and impact. Join this course to experience the expertise of our professional instructors and best experience of learning concepts.
As a candidate for this certification, you aspire to understand how customer engagement apps for Dynamics 365 can be used to:
The certification is intended for you if you’re seeking to start your journey using Dynamics 365 customer engagement solutions.
You can use this certification to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.
We offer a 30-day return policy from the date of purchase.
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Standard shipping typically takes 3–5 business days.
Yes, we ship to most countries worldwide. Additional charges may apply.
We currently do not ship to embargoed countries or regions with postal restrictions.
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