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JIRA Service Management Training

Unlock the potential of Asset Management with our Asset Management Essentials in Jira Service Management – Live Team Training. Gain familiarity with the Assets UI and navigation before delving into creating and managing object types, attributes, and objects. The course includes practical exercises on running searches, generating reports, configuring Assets automation, and integrating external systems for data import. Ensure a hands-on experience with a free trial of JIRA Cloud. Prior knowledge in Jira Service Management and Jira Automation is recommended to maximize the learning experience.

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Course Includes

  • 16 Hrs of Sessions
  • 24/7 Lifetime Support
  • One-on-one doubt clearing
  • Hands-on Driven Approach
  • Certification Based Curriculum
  • Career path guidance
  • Real-time Use cases
  • Flexible Schedules

Course Overview

The Jira Service Management training course covers all the concepts of the software and includes extensive hands-on exercises to embed learning. This course is suitable for new users and administrators. Managing these assets require newer ways of service thinking and service management. Agility is essential to enable this fast-paced environment and agile ITSM helps in terms of learning, implementing and embracing these changes quickly. IT is not a backend support office anymore and it is considered as a valued business partner.

 

Course Outline

 

What is your return policy?

We offer a 30-day return policy from the date of purchase.

Do I need a receipt to return an item?

Yes, a valid receipt or proof of purchase is required.

Can I return online purchases in store?

Yes, online purchases can be returned in any of our physical stores.

How long does shipping take?

Standard shipping typically takes 3–5 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. Additional charges may apply.

Which countries are excluded?

We currently do not ship to embargoed countries or regions with postal restrictions.

Working in service projects

Create, edit, delete issues and sub-tasks
Understand how to update issue details
Understand attachments
Understand internal, external comments
Understand issue links, web links, Confluence links
Understand issue move and issue clone operations
Understand logging time
Understand how issues are transitioned through the workflow
Assign requests from queue
Update workflow status from queue
Work with multiple requests from queue
Use bulk operations in issue navigator
Distinguish users, roles, and permissions

Define external users and roles
Define internal users and roles
Distinguish types of permissions
Manage customers and organizations

Understand customers and organizations
Understand permissions regarding customer sign-up
Understand global settings
Understand permissions for customers to send in requests
Understand global customer permissions
Understand how request participants are added through the portal
View customers in organization
Add and remove customers in organizations
Add, and remove customers individually to a project
Delete customer accounts from site
Group customers into organizations
Add and remove organizations from a project
Delete an organization from site
Manage team members (agents, collaborators)

Recall how users and groups are managed at site level
Recall product access and licensing agents
Recall how project roles are created at site level
Recall global permissions
View team member roles
Add and remove agents to a project
Manage project roles
Manage project lead and default assignee
Manage components and auto-assignment
Understand various ways to assign
Understand benefits and permissions for collaborators
Add and remove collaborators
Manage project permissions
Understand project templates and schemes

Distinguish features available in cloud and server hosting options
Distinguish project templates
Update project details, add shortcuts to sidebar
Demonstrate understanding of schemes in company-managed projects
Notifications for team members

Understand notification schemes and events
Understand profile settings related to notifications
Understand watchers
Distinguish usage of share issues and @ mention issues
Disable service project notifications for internal users
Identify notification settings (HTML, text)
Configure default and custom JSM reports

Analyze customer satisfaction report
Analyze knowledge base reports
Understand default JSM reports
Configure custom JSM reports
Configure report series
Add JSM reports to a dashboard
Analyze service project reports and discover trends
Write and analyze JQL queries

Understand basic search
Work with search results
Configure saved filters
Know syntax for text search
Write advanced JQL
Write JQL using SLA functions
Configure team dashboards

Configure frequently-used gadgets
Configure dashboards
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