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ITIL 4 Foundation Certification

ITIL 4 Foundation is a globally recognized certification that demonstrates your knowledge of the ITIL framework and how it can be used to improve IT service management.

The ITIL framework is a set of best practices for managing IT services, and it’s widely used by organizations of all sizes to improve their IT operations. The ITIL 4 Foundation certification is the first level of ITIL certification, and it’s designed for anyone who wants to learn about the basics of IT service management.

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Course Includes

  • 16 Hrs of Sessions
  • 24/7 Lifetime Support
  • One-on-one doubt clearing
  • Activity Driven Approach
  • Certification Based Curriculum
  • Career path guidance
  • Real-time Use cases
  • Flexible Schedules

Course Overview

ITIL® V4 Certification teaches ITIL a globally recognised framework for IT service management which prioritizes various aspects using risk reduction, customer satisfaction and support for IT environments. Professionals who do ITIL® Certification courses can effectively prove their expertise in IT Service Management Lifecycle’s best practices, procedures, terminologies and techniques as per the industry standard. These individuals are high in demand because of their in-depth knowledge of the ITIL® Framework.

 

Course Outline

 

What is your return policy?

We offer a 30-day return policy from the date of purchase.

Do I need a receipt to return an item?

Yes, a valid receipt or proof of purchase is required.

Can I return online purchases in store?

Yes, online purchases can be returned in any of our physical stores.

How long does shipping take?

Standard shipping typically takes 3–5 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. Additional charges may apply.

Which countries are excluded?

We currently do not ship to embargoed countries or regions with postal restrictions.

Introduction to Service Management and ITIL

IT Service Management in the Modern World
About ITIL 4
The structure and benefits of the ITIL 4 framework
The ITIL SVS
The Four Dimensions Model
Key Concepts of Service Management

Value and value co-creation
Value co-creation
Organizations, Service Providers, Service Consumers and other stakeholders
Service Providers
Service Consumers
Other Stakeholders
Products and Services
Configuring resources for value creation
Service offerings
Service Relationships
The service relationship model
Value: Outcomes, costs and risks
Outcomes
Costs
Risks
Utility and Warranty
Summary
The Four Dimensions of Service Management

Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
Value streams for service management
Processes
External Factors
Summary
The ITIL Service Value System

Service value system overview
Opportunity, demand and value
The ITIL guiding principles
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
Principle Interaction
Governance
Governing Bodies and Governance
Governance in the SVS
Service Value Chain
Plan
Improve
Engage
Design and Transition
Obtain/build
Deliver and Support
Continual Improvement
Steps of the continual improvement model
Continual improvement and the guiding principles
Practices
Summary
ITIL Management Practices

General Management Practices 89
Architecture Management
Continual Improvement
Information Security Management
Knowledge Management
Measurement and Reporting
Organization Change Management
Portfolio Management
Project Management
Relationship Management
Risk Management
Service Financial Management
Strategy Management
Supplier Management
Workforce and Talent Management
Service Management Practices
Availability management
Business Analysis
Capacity and Performance Management
Change control
Incident management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Catalogue Management
Service Configuration Management
Service Continuity Management
Service design
Service desk
Service level management
Service request management
Service Validation and Testing
Technical Management Practices
Deployment Management
Infrastructure and Platform Management
Software Development and Management
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